Privacy Policy

A legal disclaimer

Compass House Travel (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This statement sets out the basis on which any personal data we collect will be processed by us. Please read this privacy statement carefully to understand our views and practices and your rights regarding your personal data. By visiting www.compasshousetravel.com (our website) your personal information will be processed as described in this statement.

This privacy statement is issued on behalf of Compass House Travel, and to that extent that we are a data controller.

Personal Data

The term “personal data” means any information relating to you such as name, contact details, contact preferences. It does not include data from which you can no longer be identified such as anonymous aggregate data.

Depending on your relationship with Compass House Travel, the information maintained may include personal details information. It may also include a record of our contact history with you and comments, views or references from third parties.

What information do we collect from you?

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by corresponding with us by phone, email or otherwise. The information you give us may include your name, job title, address, email address and phone number.
Information we collect throughout our relationship. This could be information relating to you, your personal details.
Information we collect when you call us. If you call us we will automatically collect the following information: the phone number used to call us
Providing us with your details online. This is information you may choose to provide us with using the contact links on our site. It includes your name, address, telephone number, email address and preferences for receiving emails from us. Please let us know if any of this information changes so we can keep our records up to date.

Why do we collect this information?

We process your personal information for the following reasons:

In accordance with a contract in order to:
- process information at your request to take steps to enter into a contract;
- provide you with our services;
- process payments;
- maintain business and service continuity;
- send service communications so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email or post or, if the circumstances require it, we may contact you by phone. These will include notifications about changes to our service.

Failure to provide such personal data may lead to the above actions being delayed or may mean that we cannot provide our services.

Legitimate interest

Compass House Travel has a legitimate interest in marketing our services to existing and potential clients and business contacts.

In our legitimate interests of providing the best service and improving and growing our business we will process information in order to:

Provide you with a personalised service; provide you with information on market trends and opportunities; improve our services; keep our site and systems safe and secure; understand our customer base and purchasing trends; update and enhance client records; defend against or exercise legal claims and investigate complaints; and understand the effectiveness of our marketing.

You have the right to object to processing carried out for our legitimate interests. See the What are your rights? section below for more information.

To comply with legal requirements relating to: The provision of services; data protection; health and safety; anti-money laundering; fraud investigations; assisting law enforcement; and any other legal obligations placed on us from time to time.

How long do we keep hold of your information?

We will keep information about you for as long as necessary to fulfil the purposes for which it was collected unless obligations to our regulators require otherwise or we are required to remove such data from our records. A copy of our data retention schedule can be provided upon request.

Who might we share your information with?

For the purposes set out in the ‘Why do we collect this information?’ section above, we will share your personal information with:

The following categories of third parties, some of whom we appoint to provide services, including business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you;

We will not lend or sell your information to third parties.

How is your data stored and kept secure?

At Compass House Travel, we take your safety and security very seriously and we are committed to protecting your personal and financial information.

We use our best efforts to ensure that data is accurate, complete, current and reliable for its intended use. We use appropriate technical and organisational measures and safeguards to help protect your personal data from unauthorised access, misuse, alteration or loss. To the extent that we disclose personal data to clients or third parties, we will request that they properly protect the security and confidentiality of such information and otherwise process such data in accordance with applicable law.

What are your rights?

You have the following rights. You can exercise these rights at any time by contacting us at katharine@compasshousetravel.com

You have the right:

to ask us not to process your personal data for marketing purposes. We will inform you if we intend to use your data for such purposes;
to ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
to ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest;
to request from us access to personal information held about you;
to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation. When asked to remove a record from our database, Compass House Travel will retain minimal information to ensure we do not contact you or collect such information again in future;
to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us at katharine@compasshousetravel.com. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the UK supervisory authority UK – Information Commissioner’s Office (ICO) https://ico.org.uk/concerns/

Changes to our privacy statement

This statement may be updated from time to time. Please check back frequently to see any updates or changes to our privacy statement.

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g.: a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.

We use cookies and similar technology to distinguish you from other users of our site. This helps us to provide you with a good experience when you use our site and also allows us to improve our site. We do not intend to use cookies to identify individuals or store personal information.

We use the following cookies for the following purposes:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

You can find more information about the individual cookies we use and the purposes for which we use them in the cookies page.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

If you view our site on another browser or using another device – or delete cookies on your computer – you may have to reset your preferences.

Please contact us at katharine@compasshousetravel.com